Return Policy

At Qualitti Time Events Party Supply Store, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, please review our return policy below.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Products must be in their original condition, unused, and in the original packaging.

  • Custom or personalized items are non-refundable unless they arrive damaged or defective.

Non-Returnable Items

The following items are not eligible for returns:

  • Sale or clearance items.

  • Perishable goods (e.g., edible decorations).

  • Opened party supplies such as balloons or tableware.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number.

  • Photos of the damaged or defective items.

We will work with you to resolve the issue by offering a replacement or a refund.

Return Process

  1. Contact Us: Email us at bookings@qthouston.com or call 832-707-8667 to initiate the return process.

  2. Approval: Once your return is approved, we will provide you with a return authorization number and instructions.

  3. Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.

  4. Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.

  5. Refund: Approved returns will be refunded to the original payment method within 7-10 business days of inspection.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

Refunds

  • Refunds will be processed back to the original payment method.

  • Shipping fees are non-refundable, except in cases of damaged or defective items.

Contact Us

If you have any questions about our return policy, please don’t hesitate to reach out:

  • Email: bookings@qthouston.com

  • Phone: 832-707-8667

Thank you for shopping with Qualitti Time Events. We value your trust and look forward to helping you create unforgettable celebrations!